GoloGame Privacy Policy — How We Collect, Use and Protect Your Personal Data in Pakistan

gologame takes privacy seriously — not because a policy document requires us to say so, but because the trust of Pakistani players is the foundation this platform is built on. When you share your CNIC, your mobile number, or connect your Easypaisa wallet to gologame, you are providing genuinely personal information. We treat it accordingly.

This Privacy Policy covers how gologame handles your personal data across every touchpoint: account registration, identity verification, PKR deposits and withdrawals, PSL betting and live casino activity, customer support interactions, and your use of the gologame website generally.

It also tells you what rights you have over your own data — including the right to see it, correct it, or ask us to delete it — and how to exercise those rights. These are real rights, not formalities, and gologame will act on them without unnecessary delay.

gologame collects only the personal data that is genuinely necessary to operate your account, process your PKR transactions, verify your identity, and comply with our legal obligations. We do not collect data speculatively or hold information we have no operational reason to retain.

We do not collect financial account numbers in full (such as complete bank account numbers). We do not store Easypaisa PINs, JazzCash passwords, or any live casino game credentials beyond what is shown in the table above.

gologame collects personal data through the following direct and indirect channels:

• Directly from you — when you register your account, complete the KYC verification process, make a deposit or withdrawal request, contact customer support, or respond to any gologame communication.
• Automatically during site use — technical data such as your IP address, browser type, session duration, and pages visited is collected automatically by standard web server logs and analytics tools each time you access gologame.
• From payment processors — when you make a PKR deposit or withdrawal, our payment processing partners (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa/Mastercard) confirm transaction references and registered account details to gologame as part of the payment verification process.
• From KYC verification providers — where identity document verification is carried out by a certified third-party KYC provider, that provider may share the outcome and verification status with gologame.

Every piece of personal data gologame holds is used for at least one of the following specific, legitimate purposes. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent.

• Account creation and management: Your mobile number and password are required to create, secure, and operate your gologame account.
• Identity verification (KYC): Your CNIC is required to verify your identity before your first PKR withdrawal and to confirm you meet the minimum age requirement of 18 years.
• Processing PKR deposits and withdrawals: Payment data is required to send your winnings to your Easypaisa or JazzCash wallet and to verify incoming deposits against your registered account.
• Bet settlement and account history: Your betting activity data is retained to settle bets accurately, maintain your account history for your review, and resolve any disputes about specific wagers.
• Anti-money laundering (AML) compliance: Transaction data and identity records are maintained to meet AML obligations and to detect and report suspicious financial activity as required by our operating licence.
• Responsible gaming monitoring: Account activity data is reviewed to identify patterns that may indicate problem gambling, allowing gologame to reach out where appropriate or apply limits in line with responsible gaming obligations.
• Customer support: Support chat transcripts are retained to allow us to review prior contact history and resolve ongoing queries efficiently.
• Platform security: Technical data (IP addresses, session logs) is used to detect and prevent fraudulent access, account takeovers, and prohibited bot activity.
• Service improvement: Anonymised, aggregated usage data is used to identify areas of the platform that can be improved for Pakistani players.

gologame processes your personal data on the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing your identity data, payment data, and account data is necessary to perform the contract between you and gologame — i.e., to operate your betting and gaming account as agreed when you registered.
• Legal obligation: Processing your CNIC and transaction history for KYC and AML purposes is required by the obligations imposed on gologame by its operating licence and applicable international financial regulation standards.
• Legitimate interests: Processing technical data for fraud prevention and platform security is justified by gologame's legitimate interest in protecting the platform and other players from fraudulent activity.
• Consent: Where gologame sends you optional communications — such as promotional emails about new PSL betting offers or casino launches — this is done on the basis of your explicit consent at the time of opting in. You may withdraw this consent at any time by contacting support.

gologame shares your personal data only with parties who have a direct operational role in providing services to you. We do not sell your data, and we do not share it with third-party marketers under any circumstances.

The categories of recipients who may receive your personal data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and bank IBFT processors receive only the minimum transaction data required to process your PKR deposit or withdrawal. These providers have their own privacy policies governing how they handle data on their systems.
• KYC verification providers: Where identity verification is conducted by a certified third-party provider, your CNIC image and selfie are shared with that provider for the duration of the verification process. Verified data is then held by gologame; the third-party provider does not retain your documents after verification is complete.
• Live casino studio providers: Your game activity data (bet amounts, game rounds played) is shared with the certified live studio providers who power the gologame live casino, including Andar Bahar, Baccarat, and Roulette games. These providers are contractually bound to process this data only for game operation purposes.
• Regulatory authorities: Where required by applicable gaming or financial regulation, gologame may disclose account and transaction records to relevant regulatory or law enforcement bodies. This is done only in response to a valid legal requirement.
• IT and platform service providers: Hosting, cloud infrastructure, and security service providers may have access to encrypted data as part of platform maintenance and operation. These providers are bound by strict data processing agreements.

Your CNIC is among the most sensitive pieces of personal data that gologame holds. We are very specific about how it is stored, used, and protected.

Your CNIC number, CNIC photograph, and selfie-with-CNIC are collected only at the point of KYC verification — which is required before your first withdrawal. This data is submitted through a secure, encrypted upload channel within your gologame account dashboard. It is never submitted via email, SMS, or live chat.

Once received, your CNIC data is stored in an encrypted database with access restricted to a small number of specifically authorised gologame compliance team members. It is not accessible to general customer support staff. Access logs for KYC records are maintained and reviewed periodically.

Your CNIC data is retained for the duration of your gologame account plus the legally required retention period applicable under our operating licence (typically a minimum of five years from the last account activity). After this period, records are permanently deleted or irreversibly anonymised.

If you close your account voluntarily, your CNIC documents will be retained for the minimum legal period and then deleted. You will be notified of the deletion if you request it at the time of account closure.

gologame is very clear about the distinction between what payment data we hold and what we never store:

What gologame stores:

• The mobile number registered to your Easypaisa or JazzCash wallet (for withdrawal routing)
• Your NayaPay or SadaPay registered number (for withdrawal routing)
• The last 4 digits of any Visa or Mastercard used to deposit (not the full card number)
• Bank account title and IBAN for IBFT withdrawals
• Transaction reference numbers generated by payment processors for each deposit or withdrawal

What gologame never stores:

• Your Easypaisa or JazzCash app PIN or password
• Full Visa or Mastercard card numbers, CVV codes, or card expiry dates
• Your internet banking username or password for any Pakistani bank
• Any authentication credential that belongs to your payment provider account rather than your gologame account

gologame uses cookies — small text files stored on your device — to operate the platform, maintain your logged-in session, and understand how the site is being used so we can improve the experience for Pakistani players.

The categories of cookies used on gologame are:

• Strictly necessary cookies: These keep you logged in during your session, maintain your bet slip, and ensure the secure functioning of the platform. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember preferences such as your chosen language or odds format so you do not have to reset them each time you visit.
• Analytics cookies: Aggregated, anonymised data about which pages Pakistani players visit and which features they use most is collected to help gologame prioritise improvements. This data does not identify individual users.
• Security cookies: These help gologame detect unusual login patterns, flagging potential account takeover attempts for review.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies will affect the functionality of gologame. Detailed cookie preferences can also be managed through the cookie settings panel accessible from the bottom of any page on the platform.

gologame retains personal data only for as long as is necessary for the specific purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account data (betting history, balance records, bonus activity): Retained for the duration of your active account plus a minimum of 5 years after the last account activity, as required under standard gaming licence obligations.
• KYC documents (CNIC, selfie, verification records): Retained for the duration of your account plus a minimum of 5 years from the date of last account activity. After this period, documents are permanently deleted or irreversibly anonymised.
• Payment transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with standard AML record-keeping requirements.
• Customer support records: Retained for 3 years from the date of the last support interaction to allow effective handling of any follow-up queries or disputes.
• Technical and session data: IP logs and session data are retained for 12 months from collection for security and fraud prevention purposes.

When data reaches the end of its retention period, it is permanently deleted from gologame's systems or rendered irreversibly anonymous so that it can no longer be connected to any individual player.

As a gologame player, you have the following rights in relation to your personal data. These are genuine rights that gologame will act on within a reasonable timeframe — not formalities that exist only on paper.

gologame does not knowingly collect personal data from any person under the age of 18. The minimum age to register and use gologame is 18 years, verified via CNIC before the first withdrawal is processed.

If gologame discovers that personal data has been collected from a player who is under 18, the account will be closed immediately, the data will be deleted without retention beyond any mandatory minimum period, and the matter will be escalated to our responsible gaming compliance team.

If you are a parent or guardian and believe that your child has registered a gologame account, please contact our support team at support@gologame.bet immediately. We will act on all such reports within 24 hours.

gologame implements the following technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption across all pages of the platform — both at rest in our databases and in transit between your device and our servers.
• Restricted access controls — personal data is accessible only to those gologame team members who require it for their specific operational role. Access is logged and audited.
• Encrypted password storage — your gologame password is stored as a one-way cryptographic hash. gologame cannot read your password and will never ask you for it.
• IP and session monitoring — unusual login patterns, such as access from an unrecognised device or location, trigger automatic security flags that our team reviews.
• Third-party security audits — gologame undergoes regular independent security audits as part of its licensing obligations to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures — in the event of a data breach affecting Pakistani players' personal data, gologame has documented procedures for containing the breach, notifying affected players, and reporting to the relevant regulatory authority within the required timeframe.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You also play a role in securing your account — use a strong, unique password, do not share your login credentials, and contact gologame support immediately if you suspect your account has been compromised.

gologame may update this Privacy Policy from time to time to reflect changes to the platform, new payment integrations, updated legal requirements, or improved data handling practices. The effective date at the top of this page shows when the current version was last updated.

When material changes are made — changes that affect how your data is used or what rights you have — gologame will notify you via your registered mobile number and/or a prominent notice on the platform before the changes take effect. You will have a reasonable opportunity to review the updated policy before it applies to your account.

Non-material changes — such as formatting updates or clarifications that do not alter the substance of the policy — may be made without individual notification. It is your responsibility to review this page periodically. Continued use of gologame after any update has been communicated constitutes your acceptance of the updated Privacy Policy.

For any privacy-related question, data access request, correction request, or deletion request, please contact gologame's support team through the following channels:

• Live chat: Available 24/7 on the gologame website — the fastest route for straightforward privacy questions.
• Email: support@gologame.bet — use this for formal data requests, such as requests for a copy of your personal data, or requests for deletion.

When submitting a formal data request by email, please include your registered mobile number and a brief description of your request so our team can locate your records and respond promptly. For security purposes, we may need to verify your identity before processing a data request — this is done to ensure we are releasing information only to the account holder.

gologame will respond to all formal privacy requests within 15 business days. If your request is complex or involves a large volume of data, we will notify you within the initial 15-day window and provide a revised timeline for completion.